Restaurants & Cafés
Serve Faster. Hear Every Table. Recognise Exceptional
Service.
One scan invites guests and staff to share voice, appreciation or service needs through MtejaLink - and when needed, multi-location brands can route actions and track performance centrally through the optional Mteja360 Command Dashboard.
Works for single outlets or entire chains. Activate in days.
The small delays that cost you repeat business
When customers wait too long for service, the bill, or their order, they often don’t tell you - they just don’t return.
Forgotten drink orders.
Cold food because the kitchen didn’t get the message in time.
Long waits to settle the bill.
By the time you see a bad review online, it’s too late to win them back.
Most guests don’t complain - they just don’t return.
Most staff don’t get recognition - they quietly disengage.
MtejaLink helps you catch both - whether you're a single café or a growing restaurant group._
Why Food Businesses Trust Us
We understand how speed and service can make or break your reputation.
MtejaLink is built on the same proven tech that’s been used for years in hotels and service industries to solve customer issues instantly.
It works for any size restaurant or café - from a single location to a chain with multiple branches.
You get real-time alerts, order tracking and instant feedback so your staff can fix problems before customers leave unhappy.
How It Works
Place your QR codes
on tables, menus, or counters.
1
Customers scan or use the MtejaLink app to place orders, request service, or give feedback.
2
Your team gets notified instantly so they can act without delay.
3
One Scan. Every Customer Need. Solved.
Serve Faster. Sell More. Win Loyal Customers.
Moments (Boost Sales Daily)
Promote today’s specials, happy hour offers, or chef’s picks in swipeable updates customers can’t miss.
Shape the Experience (Experience Shaper™)
Let guests and staff share suggestions, appreciation or concerns in the moment, at the table, pickup counter or bar - not after they’ve left or posted online.
Reputation Pulse™ - Recognition & Alert Engine
Guests can mention staff by name, turning service moments into recognition.
Repeated concern patterns (like slow table service or kitchen delays) are flagged discreetly so supervisors or HQ (if enabled) can act early.
“Our staff now invite guests to scan and mention them. That’s when culture activation really begins.”
Rate Your Experience (Quick Table CSAT)
Guests give quick emoji or star ratings tied to table, counter or shift, giving you real-time clarity before the bill is paid.
Internal Coordination (Optional Mteja360 Staff Mode)
For venues that need internal routing, staff can raise maintenance or stock alerts through the same scan/tap and in multi-outlet chains, HQ can compare branch performance via Mteja360 Dashboards - but solo restaurants can keep it simple with just MtejaLink.
Menu & Ordering (Instant Access)
Customers scan table QRs to view menus, place orders and request service instantly - no waiting for staff.
Feedback That Works
Real-time feedback alerts you to gaps in service before customers leave unhappy.
AI Waiter (Always Available)
Answers FAQs like portions, ingredients, dietary options, or opening hours - freeing up staff for faster service.
Instant Payments via Lollapay
Customers pay securely via Mpesa, bank, or card - no wrong till numbers, no delays.
Ticket Tracking
Every order or request is tracked until resolved, ensuring nothing is missed.
Why It Matters
In hospitality, one moment at a table can shape loyalty or loss. MtejaLink captures guest voice, praise and early alerts instantly - and for growing brands, Mteja360 gives HQ-level visibility across branches.
Stop losing sales to delays and missed opportunities. With MtejaLink, every table gets served faster and smarter.
Outcome
From Missed Opportunities to
More Loyal Customers
From Missed Opportunities to
More Loyal Customers
What Restaurant Owners are Saying
We started getting named mentions for staff during service, not after. Our team now competes for recognition - and returning guests tell us ‘I scanned and mentioned you!’
- Owner, Independent Café Chain with 3 Locations
Start a Free Trial - Let Guests and Staff
Shape the Experience Before Your Next Shift.
Shape the Experience Before Your Next Shift.
For single cafés or multi-branch restaurant groups - scale when you're ready.
When you need it.