Hotels & Resorts
Deliver Exceptional Stays. Hear Every Guest. Recognise Every Team Member.
One scan invites guests and staff to share voice, appreciation or concerns through MtejaLink - while your internal team receives and acts through the Mteja360 Staff App, the engine powering ticketing, routing and escalation behind the scenes.
Deploy in days - activate guest voice and staff
recognition before your next check-in cycle.
recognition before your next check-in cycle.
Why Small Problems can Cost you Big
Guests often leave with silent frustrations
A leaking tap that was never fixed.
A late room service order.
A noisy air conditioner.
They might never mention it - but it shows up later in a bad review.If you only hear about problems at checkout, it’s already too late.
Guests rarely complain - they just never return.
Staff rarely get recognised - they just lose motivation.
MtejaLink + Mteja360 help you catch both - before they turn into lost bookings or bad reviews.
Why Leading Hotels Trust Us
We know how much a single review can impact bookings.
Protect Your Ratings before customers leave.
Win Loyalty by fixing issues in seconds.
Gain Insights to grow revenue and improve service.
With MtejaLink, you’re using a hotel-proven system that works.
How It Works
Place your branded QR code in guest rooms, restaurants, bars and public areas.
1
Guests scan or use the MtejaLink app to request help, order services, or give feedback.
2
Your team gets alerts instantly so they can respond before a guest gets frustrated.
3
Outcome
From Complaints to
Compliments
From Complaints to
Compliments
What Hotels are Saying
We started receiving live mentions for our staff before checkout - and we resolved issues mid-stay instead of seeing them on TripAdvisor later. Our public rating shifted upward in just 30 days.
- General Manager, Luxury Resort Brand
Start a Free Trial
See Guest Voice, Staff Recognition & Internal Ticketing Working Together Before Your Next Booking Cycle.
Together, they Build Hospitality Culture.