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Why Small Problems can Cost you Big

Guests often leave with silent frustrations
A leaking tap that was never fixed.
A late room service order.
A noisy air conditioner.
They might never mention it - but it shows up later in a bad review.If you only hear about problems at checkout, it’s already too late.
Why you can’t
afford to miss this
A leaking tap that was never fixed.
MtejaLink turns every guest interaction into an opportunity to impress, upsell,
and retain loyalty.

Why Leading Hotels Trust Us

We know how much a single review can impact bookings.
Protect Your Ratings before customers leave.
Win Loyalty by fixing issues in seconds.
Gain Insights to grow revenue and improve service.
With MtejaLink, you’re using a hotel-proven system that works.
How It Works
Place your branded QR code in guest rooms, restaurants, bars and public areas.
1
Guests scan or use the MtejaLink app to request help, order services, or give feedback.
2
Your team gets alerts instantly so they can respond before a guest gets frustrated.
3

One Scan. Every Guest Need. Solved.

With MtejaLink, your guests connect instantly to everything they need - service,
support, payments and offers - all in one place.
Real-Time Service Requests
Guests scan in their room, spa, gym, or pool to request towels, housekeeping, or maintenance instantly.
Feedback That Works
Location-aware feedback helps you fix issues before checkout - protecting your ratings and reviews.
AI Concierge
24/7 instant answers to FAQs like checkout times, spa hours, or Wi-Fi details - without tying up staff.
Moments (Game-Changer)
Engage guests daily with short, swipeable updates - promote specials, themed dinners, tours, or events. Keeps guests coming back to check “what’s new.”
Instant Payments via Lollapay
Guests pay for add-ons (spa, minibar, late checkout) directly from their phone - no queuing, no till numbers.
Multi-Language Support
Serve international guests in their preferred language.
Menus & Ordering
Guests browse your restaurant menus, order directly from their room, pool, or restaurant table.
Ticket Tracking
Every guest request is tracked from start to finish - so nothing slips through the cracks.
Why It Matters
From check-in to checkout, every interaction becomes smooth, professional and guest-friendly - while helping your team upsell more and stress less.

Outcome

From Complaints to
Compliments
From Complaints to
Compliments
Turn Every Guest into a
Repeat Guest
Don’t wait for bad reviews to tell you what went wrong - fix problems before they leave your property.
Start Free 14-Day Trial Book a 10-Min Demo