FAQs
Your Questions,
Answered.
Answered.
Getting Started
A: MtejaLink is your all-in-one customer connection tool. With one QR code (or our free mobile app), customers can give feedback, ask questions, place orders, check menus, make payments, or request help — instantly, anytime.
A: Sign up for our 14-day free trial. You’ll get your own account, branded subdomain, and your first QR code ready in minutes — no tech skills needed.
A: No. You just need a phone or computer to manage it, and customers only need a phone with a camera or browser to connect.
Features & Functionality
A: They can:
- Give location-aware feedback.
- Chat with your AI assistant 24/7.
- Raise and track service requests.
- View menus, promotions, or prices.
- Pay instantly via Mpesa, card, or bank.
- Access all your important links in one place.
A: Yes! Each business gets a custom subdomain (e.g., yourbrand.mtejalink.com) customers can type directly into their browser. Our app can also detect location so they can connect without scanning.
A: Absolutely. Change them anytime from your dashboard — they go live in seconds.
A: Yes. For bigger teams, MtejaLink connects with our Mteja360 platform for full workflows, SLA tracking, and team assignments.
A: Yes. Our embeddable widget lets customers connect without leaving your site.
Data & Privacy
A: Yes. We use Anonymous Customer IDs (MIDs) so feedback and service requests are tracked without exposing personal details.
A: Yes. We comply with GDPR, Kenya’s Data Protection Act, and other relevant privacy laws. We never sell or misuse data — ever.
A: Yes. Every scan is tracked, so you know which locations or campaigns drive the most engagement.
Pricing & Support
A: We have flexible plans for any business size. Start with a free trial, then choose a plan that fits your needs and budget.
A: You can upgrade to keep using MtejaLink — all your data, settings, and QR codes stay intact.
A: Yes. You get email, live chat, and onboarding calls to get set up fast.
Other Questions
A: Most likely, yes! Hotels, restaurants, banks, schools, clinics, retailers, gyms, and many others already use it successfully.
A: Yes! Start your 14-day free trial — no credit card needed.
Still Have Questions?
We’re happy to help.