Manufacturers & Retailers
Capture Customer Voice. Improve Operations. Recognise Frontline & Production Teams.
Whether on the shop floor, at a distribution hub or on product packaging, one scan lets buyers, field teams or staff share voice through MtejaLink - while internal teams receive and act via the Mteja360 Operations Console, whether you're a single outlet or a multi-branch manufacturing and retail group.
Works for small shops, factory units & large distribution networks - scale when ready.
The Small Service Gaps that Cost You Sales
When customers can’t get quick answers or updates:
Orders get delayed or cancelled.
Buyers lose confidence in your reliability.
They switch to competitors who respond faster.
By the time you hear about the problem, the opportunity is gone.
Customers rarely report issues - they simply switch brands or suppliers.
Warehouse and shop staff rarely get recognition - they quietly disengage.
MtejaLink helps you catch both - before they become lost sales or stock losses.
Why Top Manufacturers and Retailers Trust Us
We understand the need for speed, accuracy and transparency in sales and supply chain management.
MtejaLink is built on proven technology already used by over 100 B2B clients for service tracking and customer engagement.
Works for factories, wholesalers, chain stores and independent retailers.
Provides real-time alerts, request tracking and instant feedback tools so you can act quickly and keep customers loyal.
How It Works
Place QR codes in showrooms, product packaging, invoices and service desks.
1
Customers, suppliers, or distributors scan or use the MtejaLink app to request support, place orders, or give feedback.
2
Your team receives instant notifications to resolve issues or process orders without delays.
3
One Scan. Every Customer Need. Solved.
Key Features for Manufacturers & Retailers
Moments (Boost Sales & Loyalty)
Launch promotions, discounts, or new product announcements as short, swipeable updates that keep customers coming back.
Shape the Experience (Experience Shaper™)
Let customers, store staff or field teams share suggestions, product feedback or improvement ideas instantly - via QR on receipts, packaging, shelves, dispatch units or factory stations.
Reputation Pulse™ - Staff & Production Floor Recognition
Enable store staff, packers, delivery teams and production workers to be mentioned by name - turning hard work into visible recognition.
Repeated concern patterns (like slow dispatch or stock accuracy issues) trigger private alerts in Mteja360, protecting reputation and tightening efficiency.
Rate Your Experience - Quick Customer & Team Check-ins
One-tap sentiment scores from customers at checkout OR field teams at distributor depots OR operators on the factory floor, giving you clarity without long follow-ups.
Internal Ops Ticketing & Branch / Depot Oversight - Powered by Mteja360 (Optional)
Small stores or single factory units can keep it simple with just MtejaLink.
Larger retail chains, FMCG distributors or manufacturing networks can enable Mteja360 dashboards to track branch performance, depot responsiveness and production floor signals across multiple locations.
Works Across Multiple Scenarios
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Retail Shops & POS Counters - Instant customer voice & staff recognition
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Distribution & Field Sales Teams - QR on vehicles, delivery slips or shipment pallets
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Manufacturing Floors & Assembly Lines - Workers scan to flag issues or send improvement idea signals
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Product Packaging (QR-on-Product) - Buyers scan to give feedback, suggestions, appreciation or warranty activation
QR on Products & Packaging
Customers scan for warranty support, manuals, or quick answers – no call centers, no delays.
Feedback That Works
Real-time insights show how customers feel about your products or service – helping you improve and act fast.
AI Product Assistant (Always On)
24/7 instant answers for FAQs like installation, troubleshooting, or product use.
Seamless Payments (Mpesa, Bank & eCitizen)
Enable direct purchases, renewals, or service payments instantly from the customer’s phone – no wrong fill numbers.
Ticket Tracking
Every customer issue – from warranty claims to service requests – is logged, tracked and closed with accountability.
Why This Matters in Retail & Manufacturing
In retail and manufacturing, small operational issues become big financial leaks.
MtejaLink gives instant signals from customers, field teams and frontline staff, while Mteja360 (when enabled) routes those signals across warehouses, branches or HQ for decisive action.
With MtejaLink, your packaging isn’t just a box – it becomes a gateway to customer trust, support and repeat business.
Outcome
Higher Repeat Purchases, Lower Returns, and Stronger Customer loyalty.
Higher Repeat Purchases, Lower Returns, and Stronger Customer loyalty.
What Business Owners are Saying
We started getting product suggestions and staff recognition right from store shelves and distribution trucks - before they turned into escalation reports.
- Regional Operations Director, Retail & Distribution Group
Start a Free Trial -
See Live Customer & Staff Signals
Before Your Next Delivery or Retail Cycle.
See Live Customer & Staff Signals
Before Your Next Delivery or Retail Cycle.
Simple for single outlets. Scalable for national retail & manufacturing networks.
On the shop floor, factory line or distribution network.