Manufacturers & Retailers
Faster Service.
Smoother Operations.
Happier Customers.
The Small Service Gaps that Cost You Sales
When customers can’t get quick answers or updates:
Orders get delayed or cancelled.
Buyers lose confidence in your reliability.
They switch to competitors who respond faster.
By the time you hear about the problem, the opportunity is gone.
Why you can’t
afford to miss this
afford to miss this
After the sale, customer engagement often drops - leading to lost repeat business.
MtejaLink keeps you connected and revenue flowing.
Why Top Manufacturers and Retailers Trust Us
We understand the need for speed, accuracy and transparency in sales and supply chain management.
MtejaLink is built on proven technology already used by over 100 B2B clients for service tracking and customer engagement.
Works for factories, wholesalers, chain stores and independent retailers.
Provides real-time alerts, request tracking and instant feedback tools so you can act quickly and keep customers loyal.
How It Works
Place QR codes in showrooms, product packaging, invoices and service desks.
1
Customers, suppliers, or distributors scan or use the MtejaLink app to request support, place orders, or give feedback.
2
Your team receives instant notifications to resolve issues or process orders without delays.
3
One Scan. Every Customer Need. Solved.
Key Features for Manufacturers & Retailers
QR on Products & Packaging
Customers scan for warranty support, manuals, or quick answers – no call centers, no delays.
Feedback That Works
Real-time insights show how customers feel about your products or service – helping you improve and act fast.
Moments (Boost Sales & Loyalty)
Launch promotions, discounts, or new product announcements as short, swipeable updates that keep customers coming back.
AI Product Assistant (Always On)
24/7 instant answers for FAQs like installation, troubleshooting, or product use.
Seamless Payments (Mpesa, Bank & eCitizen)
Enable direct purchases, renewals, or service payments instantly from the customer’s phone – no wrong fill numbers.
Ticket Tracking
Every customer issue – from warranty claims to service requests – is logged, tracked and closed with accountability.
Why It Matters
- • Customers feel supported even after purchase.
- • Complaints turn into opportunities to build loyalty.
- • Promotions drive repeat sales and stronger customer relationships.
- • Transparent reporting keeps management in control.
With MtejaLink, your packaging isn’t just a box – it becomes a gateway to customer trust, support and repeat business.
Outcome
Higher Repeat Purchases, Lower Returns, and Stronger Customer loyalty.
Higher Repeat Purchases, Lower Returns, and Stronger Customer loyalty.
What Business Owners are Saying
We’ve cut response times in half and customers now place more repeat orders because we handle issues quickly.
- Retail Manager, Nairobi
Turn Every Interaction into a
Reason to Return
Reason to Return
Don’t let slow communication or missed updates cost you customers. Start making every sale and service experience faster today.
