Clinics & Hospitals
Faster Care.
Better Communication.
Happier Patients.
When slow communication hurts more than
just your reputation
In healthcare, every minute matters.
Patients waiting too long for updates or results.
Confusion about where to go or who to see.
Feedback collected too late to fix an issue.
These delays create stress for patients and staff – and can affect trust,
satisfaction and loyalty.
Why you can’t
afford to miss this
afford to miss this
Long waits, billing confusion, and poor follow-up cause patients to leave unhappy – or not return for preventive care.
MtejaLink changes that.
Why Healthcare Providers Trust Us
We understand how critical speed and clarity are in medical settings.
MtejaLink is built on proven technology already used by over 100 organizations to manage service requests and feedback in real time.
Works for hospitals, clinics, laboratories and specialist centers.
Delivers instant alerts, request tracking and quick feedback tools so your team can act fast and keep patients informed.
How It Works
Place QR codes at reception, waiting areas, wards and service counters.
1
Patients or visitors scan or use the MtejaLink app to book appointments, ask questions, or give feedback.
2
Your team receives instant notifications to respond before small issues become bigger problems.
3
One Scan. Every Patient Need. Solved.
Key Features for Clinics & Hospitals
QR at Reception, Wards & Billing Desks
Patients and visitors scan to ask questions, request help, or check information instantly – no need to queue.
Feedback That Works
Location-aware ratings reveal exactly where service is slow (reception, pharmacy, wards) so managers can act before patients complain publicly.
Moments (Health Updates That Matter)
Share wellness tips, vaccination campaigns, blood drive notices, or special clinic days in swipeable updates patients won’t miss.
AI Health Assistant (Always Available)
Answers FAQs like visiting hours, insurance coverage, directions, or appointment details 24/7 – reducing staff pressure.
Seamless Payments (Mpesa, Bank & eCitizen)
Patients pay bills, consultation fees, or lab charges directly from their phone – no slips, no wrong entries, full audit trail.
Ticket Tracking
Every patient request (appointments, room service, complaints) is logged, tracked and closed with accountability.
Why It Matters
- • Patients feel heard and supported throughout their visit.
- • Staff save time and reduce stress with digital workflows.
- • Management gets visibility to improve care delivery.
- • Compliance and trust improve with transparent reporting.
Deliver the kind of patient experience that builds trust, protects your reputation and keeps patients coming back.
Outcome
From Patient Frustration to
Patient Trust
From Patient Frustration to
Patient Trust
What Healthcare Leaders are Saying
Our patients now get quick answers and updates. It’s reduced stress for everyone and made service smoother.
- Hospital Administrator, Nairobi
Care that goes beyond
Treatment
Treatment
Don’t let poor communication undo the good care you provide. Start making every patient interaction smooth and reassuring today.
