Why delays frustrate Students and Parents

When Students or Parents have to:
Wait in long lines for simple services.
Walk from office to office to find the right person.
Fill in long, complicated feedback forms.
They get frustrated and small problems can grow into complaints that harm your school’s reputation.
Most students and parents don’t file reports - they just lose trust.
Most educators go unrecognised - they slowly disengage.
MtejaLink helps you capture both - before they turn into reputation or retention issues.

Why Learning Institutions
Trust Us

We understand the daily challenges of managing student and parent needs across multiple departments.
Our technology is already trusted by over 100 B2B clients in education and other industries.
It works for all levels - from schools to large universities.
You get real-time alerts, request tracking and instant feedback to spot and fix problems early.
How It Works
Place QR codes in key locations like the registry, admissions, ICT, library, finance office and hostels.
1
Students, Parents, or Staff scan or use the MtejaLink app to request services, ask questions, or give feedback.
2
Your team gets notified instantly so they can respond quickly without delays or confusion.
3

One Scan. Every Campus Need. Solved.

Smarter Campuses. Happier Students. Stronger Trust.
Moments (Don’t Miss a Beat)
Post urgent notices - exam timetables, graduation updates, deadlines, or campus events - in a format students will check daily.
Shape the Experience (Experience Shaper™)
Let students, parents and even staff share suggestions, appreciation or concerns from classrooms, admin offices, canteens, hostels, labs, school gates - anywhere on campus - through a simple scan or tap.
Reputation Pulse™ - Educator & Staff Recognition + Alert Layer
Parents and students can mention teachers, deans, administrators or support staff by name, turning great moments into visible recognition.
Repeated concern alerts for a department or support area are routed discreetly to management via Mteja360, enabling early action without public complaint escalation.
Rate Your Experience (Quick Satisfaction Check-ins)
Quick emoji/star check-ins tied to department, classroom, office counter, school event or service area - giving you live insight instead of end-of-term surveys.
Use Case: “Rate the parent-teacher consultation today” or “How was the admission office support?” - captured instantly.
Internal Routing & Department Handling - Powered by Mteja360 (Optional for Larger Institutions)
For larger campuses, departments (Admissions, Finance, Welfare, Hostel, IT Support, Library) can receive and manage tickets via Mteja360 with internal status tracking.
Single schools can keep it simple with MtejaLink only - chains and systems can scale into campus-to-campus visibility when needed.
Applies to All Education Levels
For larger campuses, departments (Admissions, Finance, Welfare, Hostel, IT Support, Library) can receive and manage tickets via Mteja360 with internal status tracking.
  • Kindergarten & Primary - Parent voice & teacher recognition
  • High Schools - Student feedback on facilities & support
  • Colleges & TVETs - Real-time service tickets & campus life improvement
  • Universities - Department-level routing & campus-wide culture signals
Department-Specific QRs
Students scan at ICT, Admissions, Registry, or Library to get help instantly, without queues.
Feedback That Works
Real-time ratings reveal where service is slow - so issues are fixed before frustration builds.
AI Campus Assistant
24/7 answers for FAQs like timetables, exam dates, fee balances, or admissions info.
Moments (Don’t Miss a Beat)
Post urgent notices - exam timetables, graduation updates, deadlines, or campus events - in a format students will check daily.
Seamless Payments (Mpesa, Banks & eCitizen)
Students and parents pay fees or services directly from their phone - no slips, no wrong till numbers, no missed deadlines. Integrated with eCitizen for compliance-ready transactions.
Ticket Tracking
Every request is logged, tracked and resolved with accountability across departments.
Why It Matters
In education, culture and trust matter more than forms and surveys. MtejaLink turns everyday campus moments into signals of care, concern, recognition or improvement - and Mteja360 allows departments or HQ oversight when needed.

Don’t wait for student frustrations to spill onto social media. With MtejaLink, you can solve problems in real-time, keep parents confident and boost your institution’s reputation.

Outcome

From Confusion to
Clarity
From Confusion to
Clarity
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Start a Free Trial - See Student, Parent
& Educator Voice Come Alive Before
the Next Term.
Simple for single schools. Powerful for multi-campus systems.
At any scale