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MtejaLink isn’t just another digital tool - it’s your all-in-one way to connect with customers, serve them faster and keep them coming back.
Here’s everything you get in one simple platform.

Feedback That Works

Turn customer thoughts into action - instantly.
  • Location-aware feedback means you know exactly where the experience happened.
  • Customers respond in seconds using short, custom questions you set.
  • Real-time analytics help you flag unhappy customers before they leave.
  • No long forms or separate survey tools.
Best For
Any business that wants to spot and fix problems early.

AI Assistant - Always On

Your 24/7 helper, trained on your business.
  • Answers customer questions any time of day or night.
  • Gives updates, guides customers and shares information instantly.
  • Reduces pressure on your team while improving response speed.
Best For
Hotels, banks, schools, clinics and any business with high customer queries.

Ticketing & Tracking

Turn requests into resolutions - fast.
  • Customers raise service requests or report issues with one scan.
  • You track progress from start to finish.
  • Customers can rate the resolution once done.
Best For
Businesses that want to stay organized and transparent.

Advanced Ticketing (Powered by Mteja360)

Manage complex service workflows with ease.
  • Full-featured ticketing for businesses with high service volumes.
  • Assign tickets to the right team members, set priorities and track SLA compliance.
  • Perfect for large organizations that need a more detailed support system.
Best For
Enterprises, hotels, banks, universities and healthcare providers.

Menus, Prices & Promotions

Show what you offer - and keep it fresh.
  • Display your services, products, or packages with clear prices.
  • Update menus on the fly - no printing or re-uploading.
  • Highlight time-limited offers, special deals, or seasonal items.
  • Let customers chat with you on WhatsApp about specific items or place instant orders.
Best For
Restaurants, retailers, service providers and event venues.

QR Code Scan Tracking

Know how your touchpoints perform.
  • Every scan is counted - see how many people engage with your QR codes.
  • Track performance by location, campaign, or promotional period.
Best For
Businesses that want to measure ROI and optimize QR placements.

Website Widget Touchpoint

Bring MtejaLink right into your own site.
  • Add a floating widget to your website so customers can connect without leaving the page.
  • Offers the same features as your QR experience - feedback, requests, menus and more.
  • Keeps your brand experience consistent across all digital touchpoints.
Best For
Any business with an active website.

Your Brand, Your Style

Make MtejaLink look and feel like your business.
  • Add your logo, brand colors and photos.
  • Use still images or a looping background video.
  • Create a professional, on-brand customer experience.
Best For
Any brand that values consistent presentation.

Unlimited Links

Put everything in one easy-to-access place.
  • Add all your important links - social media, websites, promotions.
  • Link to booking systems, payment pages, or event sign-ups.
Best For
Businesses that want to simplify customer access to all services.

Location-Aware Feedback & Analytics

Know what’s happening, where it’s happening.
  • Feedback is tagged to the exact location it’s given.
  • Multiple custom questions can be set for each area of your business.
  • Instant data helps you improve specific locations or services.
Best For
Businesses with multiple service points or branches.

Subdomain Access for Every Brand

Not everyone wants to scan - and that’s okay.
  • Every business gets a unique subdomain at mtejalink.com (e.g., yourbrand.mtejalink.com).
  • Customers can type your subdomain directly into their browser and access the full experience without scanning or location detection.
  • Perfect for marketing materials, email signatures and digital campaigns.
Best For
Businesses that want more access points beyond QR codes.

Data Privacy & Compliance Built In

Customer trust is non-negotiable.
  • MtejaLink uses an Anonymous Customer ID (MID) so feedback and service requests are tracked without exposing personal identities.
  • Fully GDPR-compliant and aligned with Kenya’s Data Protection Act.
  • Your customer data stays private and secure - and we never sell or misuse it.
Best For
Any business that values customer trust and legal compliance.

Offers & Promotions Flag

Turn your QR into a sales driver.
  • A small, eye-catching flag tells customers when you have a live promotion, special deal, or event.
  • Tap to open a clean slider of banners without cluttering your main landing page.
  • Update offers in real time to keep customers coming back for more.
Best For
Restaurants, hotels, retailers, gyms, and any business running frequent promotions or seasonal events.

Integrated Payment Option (Powered by Lollapay)

Tap, pay, done – no numbers, no errors.
  • Customers pay via Mpesa, bank, or card directly inside MtejaLink.
  • No till numbers, account numbers, or USSD codes – just a tap and secure STK push.
  • Perfect for linking payment with feedback prompts while the experience is fresh.
Best For
Any business that values customer trust and legal compliance.

Instant Access. Even More Convenient with Our Free App.

MtejaLink is designed to work for everyone, everywhere - instantly. Your customers don’t need to download a thing. They simply scan your QR code or click your link and they’re connected in seconds.
But for those who want an even smoother experience, the free MtejaLink App offers extra speed and convenience.
Benefits
No App Required
Works in any mobile browser - so every customer can connect without friction.
Built-In QR Scanner (App)
Works in any mobile browser - so every customer can connect without friction.
Location Detection (App)
App users near your business are automatically connected - no scan needed.
Faster Access to Menus, Help & Feedback (App)
One tap to everything - from ordering to giving feedback - without hunting for links.
Privacy-Friendly
Built with customer privacy in mind and fully compliant with GDPR and Kenya Data Protection laws.
Download the free
MtejaLink App
Start turning every customer
moment into a win
No matter your business size or industry, MtejaLink gives you the tools to serve better, respond faster and keep customers coming back.
Start Free 14-Day Trial Book a 10-Min Demo