Why Choose Mteja360?
Mteja360 enables businesses to deliver exceptional customer service by leveraging AI-powered feedback and service automation. Whether you run a 5-star hotel, a national polytechnic, or a small business, Mteja360 helps you provide seamless, real-time interactions that keep customers satisfied.
AI-Powered Chatbots
Automate responses to frequently asked questions.
Real-Time Feedback
Capture and act on customer insights instantly.
Scalable Solution
Suitable for businesses of all sizes, from small retailers to large enterprises.
Key Features
AI-Driven Customer Feedback
Get actionable insights with our AI-powered platform that categorizes and analyzes customer feedback to help you improve and grow
Multi-Channel Support
Mteja360 seamlessly integrates across multiple communication channels—web, mobile, and voice—so your customers can interact with you wherever they are.
Real-Time Service Automation
Automate repetitive tasks like customer queries, order tracking, and feedback collection, freeing up your staff to focus on more complex issues.
Customizable Dashboards
Monitor customer satisfaction, feedback trends, and service performance with easy-to-use dashboards tailored to your business needs.
Industry Solutions
Mteja360 is designed to meet the needs of businesses in various sectors, including but not limited to
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Hospitality
Streamline guest services with automated feedback and service requests.
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Retail
Manage customer inquiries and order tracking across multiple channels.
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Financial Services
Automate routine customer support queries and improve client satisfaction.
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Education
Optimize student interactions, automate service requests, and manage institutional feedback.
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Healthcare, Legal, E-commerce,
and more.
Full Feature Suite of Mteja360
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Advanced Helpdesk
Manage and track all customer requests and tickets in one centralized platform.
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Feedback & Sentiment Analysis
Real-time insights into customer satisfaction with built-in AI for sentiment detection.
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Task & Workflow Automation
Assign tasks and automate routine workflows, freeing up staff for higher-level work.
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Proactive Notifications
Send real-time alerts and updates to customers through their preferred communication channels.
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Customizable Dashboards & Reports
Tailor your reporting and analytics to your business needs with dynamic, easy-to-read dashboards.
How It Works
Set Up in Minutes
Easily integrate Mteja360 into your existing systems. Our platform is ready to go with simple setup instructions and support from our team.
Automate Customer Interactions
Use our pre-built AI chatbots to manage common customer queries, automate task assignments, and handle escalations.
Monitor and Optimize
Track every customer interaction in real-time, get insights from customer feedback, and optimize service delivery with our intelligent dashboards.
Set Up in Minutes
Easily integrate Mteja360 into your existing systems. Our platform is ready to go with simple setup instructions and support from our team.
Automate Customer Interactions
Use our pre-built AI chatbots to manage common customer queries, automate task assignments, and handle escalations.
Monitor and Optimize
Track every customer interaction in real-time, get insights from customer feedback, and optimize service delivery with our intelligent dashboards.
Pricing Plans
Find the perfect plan for your business, whether you're just starting out or managing a large enterprise.
Basic Plan
KES 3,000/month
Small businesses
- Basic Helpdesk
- Customer Portal
- 1-2 Users
- 1 Chat Bot
- 1,000 message credits/month
- 1 Users
+KES 1,500/month
Starter Plan
KES 10,000/month
Mid-sized businesses
- Automated Ticketing
- Feedback Analysis
- 5 Users
- 3 Chat Bot
- 10,000 message credits/month
- 3 Users
+KES 3,500/month
Professional Plan
KES 35,000/month
Larger businesses
- Advanced Helpdesk
- Task Automation
- 15 Users
- 5 Chat Bot
- 1,00,000 message credits/month
- 5 Users
+KES 10,000/month
Enterprise Plan
KES 85,000/month
Enterprises
- Enterprise-level Automation
- API Integration
- 50 Users
- 10 Chat Bot
- 3,00,000 message credits/month
- 10 Users
+KES 25,000/month
Testimonials
Hear from Our Customers
Mteja360 has completely transformed how we interact with our guests. Real-time feedback has helped us improve our services and increase guest satisfaction.
General Manager
We’ve streamlined our customer support with Mteja360, reducing response times and improving customer experience dramatically.
Head of Customer Service
Ready to Get Started?
Experience the future of customer feedback and service automation with Mteja360.
