Your customers already have something to say. Stop making them put it in a box.
Shape the Experience gives customers, guests, students, patients, members or staff a simple way to share an Idea, Appreciation, Concern or Private Note - from their own phone, with no app required.
The old box
collects paper.
Shape creates a live signal.
No keys. No forms to collect. No forgotten notes.
People can share while the experience is still fresh.
Appreciation becomes visible, not just complaints.
Private notes can be handled confidentially where configured.
Management sees basic trends instead of reading handwriting weeks later.
Place the Shaper where your suggestion box used to be
Use a premium branded acrylic placard, wall marker, desk stand, poster or NFC/QR marker. Each location can have unlimited standard digital touchpoints; physical production is quoted separately.
Acrylic Placard
Wall Marker
Desk Stand
Poster
NFC/QR marker
Shape Starter pricing
| Scale | Monthly price | Included | VAT |
|---|---|---|---|
| 1 location | KES 3,500 / location |
|
Exclusive |
| 2-5 locations | KES 3,000 / location | Same focused scope | Exclusive |
| 6-20 locations | KES 2,500 / location | Same focused scope | Exclusive |
| 21+ locations | Custom volume price |
Enterprise rollout support where needed |
Exclusive |
When to upgrade
Move to Mteja360 Essential or above when a concern needs formal ticketing, SLA, wider workflows, complaints, Customer Portal, Command or deeper analytics.