Hotels & resorts
Fix the stay before the review writes itself.
Guests do not care which department owns towels, maintenance, room service or a complaint. They want one easy place to ask - and confidence that someone is acting.
Room request
Housekeeping owns it.
Maintenance issue
Engineering receives context and SLA.
Restaurant concern
the right outlet team responds.
Formal complaint
management gets a clear resolution path.
Guest tracks progress
without calling reception again.
MtejaLink across the property
Guest room
Restaurant table
Spa or gym
Conference room
Front desk
Public areas
Direct pre-arrival or in-stay link
30-Day Service Accountability Pilot
Start with one property and 2-4 priority workflows. Establish baseline response and resolution, go live, review real service outcomes and decide the expansion path.
Fixed pilot KES 200,000 + VAT
50% credited against the first-year subscription when converted under the published terms.