Keep WhatsApp. Lose the chaos.
MtejaFlow lets customers and teams use a familiar conversational channel while Mteja360 remains the operating system that owns the resulting work.
What changes
Customers can chat on a business-owned
WhatsApp number where configured.
MtejaFlow can use approved Mteja Assistant
knowledge for conversational help.
When a conversation becomes operational
work, Mteja360 creates and tracks it.
MtejaLink can expose 'Chat on WhatsApp' as
a utility action without turning WhatsApp into
another customer experience module.
Provider, Meta and message costs remain
separately priced.
Architecture rule
Mteja360 is the system of record
for accountable customer work.
WhatsApp
(Channel)
& Teams