Case Studies
See how others are winning with Mteja360.
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Hospitality Success Story
How a hotel group reduced guest complaints and improved reviews.
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Education Success Story
How a school increased parent trust and reduced student exits.
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Healthcare Success Story
How a hospital improved patient satisfaction scores.
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Banking Success Story
How a financial service provider improved branch service quality.
Each case shows the problem, how Mteja360 helped and the results.
Blog/Insights
Fresh ideas to improve customer experience.
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Why ERPs & CRMs aren’t enough to protect your revenue.
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How to use QR codes for instant customer feedback.
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Turning complaints into loyalty: The power of proactive feedback.
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What every CEO should know about Customer Experience (CX).
FAQs (Frequently Asked Questions)
Clear answers to common questions:
A: ERPs and CRMs show you transactions and sales numbers. Mteja360 shows you why customers are happy or unhappy — and what to fix before you lose them.
A: Yes. Customers can share feedback through links, web forms, widgets, or staff logging it directly (like after a call or face-to-face).
A: MtejaLink is a lightweight, instant-access tool designed for quick customer interactions, while Mteja360 is a robust and scalable platform built for comprehensive customer-experience management with advanced workflows, automation, and enterprise-level capabilities.
A: Yes. Enterprise clients get an HQ cockpit to view performance across all locations, leaderboards and cross-property root cause analysis.
A: Plans start at KES 25,000/month for Pro (single property) and scale up for Enterprise (multi-property or groups).
Support & Help
We’re here for you.
- Browse our Knowledge Base for guides and tutorials.
- Submit a Support Ticket directly in Mteja360.
- Contact our Customer Success Team for onboarding help.
Support is built into every plan - because your success is our success.
ROI Tools & Downloads
Ready to Get Started?
Experience the future of customer feedback and service automation with Mteja360.
