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Hotels & Resorts

The Problem
  • Guests complain about rooms, food, or service, but managers only see it after bookings drop.
The Solution
  • QR codes in rooms, restaurants and facilities.
  • Helpdesk to track guest requests across departments.
  • iView Hub for staff to report maintenance issues.
  • Reports that reveal repeating problems (e.g., faulty AC units).
 The Success
Guests return, reviews improve and management protects the brand.

Restaurants & Coffee Chains

The Problem
  • Service is inconsistent across outlets and customers complain on social media instead of telling you directly.
The Solution
  • QR codes on tables for instant feedback.
  • Outlet managers get live alerts for action.
  • HQ cockpit compares performance across branches.
  • Loyalty and survey add-ons for repeat customers.
 The Success
Faster service, happier diners, stronger repeat business.

Schools & Universities

The Problem
  • Parents and students are dissatisfied, but issues only surface during board meetings or after dropouts.
The Solution
  • QR codes or links for parents and students to share concerns.
  • Helpdesk for tracking facility or service requests.
  • Reports for boards on satisfaction and systemic issues.
  • Multi-campus dashboards for universities.
 The Success
Improved parent trust, reduced student exits, stronger reputation.

Hospitals & Clinics

The Problem
  • Patients feel ignored, leading to poor reviews and loss of trust.
The Solution
  • Feedback stations in wards, clinics and waiting areas.
  • Staff can log face-to-face complaints in real time.
  • SLA-driven ticketing ensures urgent issues are prioritized.
  • Reports highlight care gaps before they escalate.
 The Success
Patients feel safe, service improves and trust is rebuilt.

Banks & Financial Services

The Problem
  • Long queues and slow service frustrate customers, but leaders only see it in falling transaction numbers.
The Solution
  • Branch-level QR codes for customer feedback.
  • SLA and escalation tracking for service requests.
  • HQ cockpit compares branches and identifies weak spots.
  • Reports used for board and regulator compliance.
 The Success
Faster service, improved trust and stronger customer loyalty.

Associations, Clubs & Membership Groups

The Problem
  • Members feel unheard, leading to disengagement or non-renewals.
The Solution
  • Surveys and QR codes for member feedback.
  • Helpdesk for member service requests.
  • Reports on trends and systemic issues.
  • Executive dashboards for board visibility.
 The Success
Members stay engaged, leadership responds faster and renewals increase.

Other Industries

Mteja360 adapts to any sector:

  • Manufacturing & Distribution: Feedback on supply issues, staff observations on safety.
  • Retail Stores & Supermarkets: Customer feedback at checkout, SLA-driven issue tracking.
  • Sports & Entertainment Venues: QR feedback at stands, tickets for service or facility requests.
 The Success
Whatever your business, Mteja360 keeps customers loyal and revenue secure.