Mteja360 Features | Feedback, Helpdesk, Analytics & Multi-Property CX Tools

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Capture Feedback Anywhere

Unlike ERPs or CRMs, Mteja360 captures the real “voice” of customers, not just transactions.

Help Requests (Basic"):" Customers or staff can log simple service requests - fast and easy.
Advanced Ticketing (Service Tickets): Full ticketing with priorities, canned responses, SLAs, escalations, attachments and client branding - giving you enterprise-grade ticket management built directly into your CX platform.
Projects & Sprints: Link complex requests to tasks and manage resolution across teams.
Client Portal (B2B): Let business clients raise and track tickets via their own subdomain (e.g., brand.mteja360.com).

Unlike typical helpdesks, Mteja360 connects tickets directly to customer feedback and experience data.

Responses: All feedback captured from QR codes, links, widgets and surveys.
Proactive Feedback: Staff log customer responses during calls, visits, or face-to-face chats.
Surveys & Forms: Custom questions for NPS, CSAT, or sector-specific needs.
Trend Tracking: Spot repeating complaints (e.g., “AC not working,” “slow service”) before they become brand-damaging.

Unlike standalone survey tools, Mteja360 links every feedback item to staff action and reporting.

Staff can raise internal observations (e.g., broken equipment, safety issues, service gaps).
Departments can comment, assign and resolve.
All actions are visible to management — no more lost notes or ignored issues.
Expanding into Correspondence Hub for tracking memos, approvals and inter-department communication.

Unlike CRMs, Mteja360 empowers staff to be the eyes and ears of the business.

Dashboards: Instant KPIs for staff, heads of department (HOD) and general managers.
Feedback Reports: Breakdown of all customer responses.
Ticket Reports: SLA compliance, closure times and escalations.
iView Reports: Insights from staff observations and correspondences.
Root Cause Analysis: Identify systemic issues across properties (e.g., failing AC units, recurring delays).
Export Tools: Ready-to-share reports for boards, regulators and investors.

Unlike ERPs, Mteja360 tells you why revenue is dropping, not just the numbers.

Multi-Property Dashboard: Compare performance across outlets, campuses, or hospitals.
Leaderboards: Rank properties by service scores or SLA compliance.
Root Cause Analysis (Cross-Site): Identify issues affecting multiple properties.
Executive Reports:Automated summaries for leadership.

Unlike point tools, Mteja360 scales naturally from one outlet to 100+ with one cockpit.