Get Started
Simple scale

Start with the job you need solved today.

Use one of five core Mteja360 plans for broad customer experience operations. If you only need one tightly defined job - replacing a suggestion box or putting official product support on-pack - start there and expand when ready.

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Five core Mteja360 plans

Plan Essential Business Professional Multi-Branch Enterprise
Monthly KES 9,500 KES 25,000 KES 55,000 KES 120,000 From KES 300,000
Setup Self-service /
Included		 KES 35,000 KES 150,000 KES 300,000 From KES 600,000
Locations 1 1 1 5 25
Operators 3 8 20 50 150
Best for Small business
or single branch		 Growing single
branch / entity		 Full-service
single property /
entity		 One brand/entity
with multiple
branches		 Groups,
regulated and
multi-entity
organisations

Focused entry packages

Shape Starter

KES 3,500

/location/month + VAT

for one specific job: replace the suggestion box.

Manufacturer
Starter

KES 19,500

/month + VAT

for up to 5 SKUs.

Manufacturer
Growth

KES 50,000

/month + VAT

for up to 25 SKUs.

Manufacturer
Portfolio

KES 115,000

/month + VAT

for up to 100 SKUs.

Manufacturer
Enterprise

From

KES 300,000

/month + VAT

What we do not meter

Check icon

No charge per ordinary customer, basic QR code, standard scan, saved business or ordinary customer request.

AI Credits

AI credits & communications

One AI Credit = one standard AI response or assist action.

Plan AI Credits SMS Emails Storage
Essential 200 100 1,000 10 GB/month
Business 750 300 3,000 25 GB/month
Professional 2,000 1,000 10,000 75 GB/month
Multi-Branch 7,500 3,000 30,000 250 GB/month
Enterprise 25,000 10,000 100,000 1 TB/month
  • AI top-ups: 1,000 credits KES 5,000  |  5,000 credits KES 20,000  |  20,000 credits KES 60,000.
  • Additional SMS: KES 1 per SMS.
  • Additional email: KES 1,500 per 10,000.
  • Extra storage: KES 5,000 per 100 GB/month.

Common add-ons

  • Additional full operator — KES 2,000/user/month.
  • Additional branch on Professional+ — KES 15,000/branch/month.
  • 5-location expansion pack — KES 60,000/month.
  • Additional workflow pack — KES 15,000/month.
  • Customer Portal on Business — KES 20,000/month; included from Professional.
  • AI-Powered Analytics — KES 25,000/month where not included.
  • Additional custom domain — KES 5,000/domain/month.
  • Physical QR/NFC kits — quoted.
  • MtejaFlow — priced separately.

Annual commitment

Annual Commitment

Pay 11 months. Use 12 months.

Prepay a 12-month platform subscription and receive one subscription month free.

Usage top-ups, implementation, integrations, third-party charges, physical kits and MtejaFlow are excluded.