CUSTOMER SERVICE IN 2022, AMID THE GLOBAL PANDEMIC
The world is ever-changing and every day we are challenged to come up with new ways of doing business and addressing issues.
We need to think about the future of customer service. There has never been more demand or more change needed and more so during Covid 19 pandemic.
Automation has become a necessity. What was a polite suggestion before, is now a serious consideration.
Automating customer service tasks is the easiest way to remain agile, especially in this day and time. You can shift the responsibility of handling repetitive and simple tasks such as assignment, automated notification, and categorization away from your technicians and let them focus on more important tasks.
73% of businesses believe that customer satisfaction will increase with automation of customer service tasks.
Imagine a scenario where a customer needs an issue fixed but it takes more than two days to have it fixed. What you get after is an angry customer who will never return to your business again.
To ensure that, that doesn’t happen and the customer requests are attended to in real-time, we have come up with a customer experience management software solution that facilitates in documenting feedback and resolving the issue right from the core, thus reducing the chances of the issue recurring.
Mteja360 offers an all-around customer service & client engagement experience where one can effectively report, monitor, and resolve issues on request in real-time.
88% of customers globally expect an online self-service option from brands. They expect to raise a concern and have it picked up and solved immediately. In circumstances where an issue might take more time, the customer can track their issue from anywhere they are.
Mteja360 has gone a notch higher to avail a mobile application for customers and staff which serves as a bridge between brand employees and customers for troubleshooting purposes.
With Mteja360 mobile App, customer can track their issues and validate if indeed an issue has been resolved to their expectation.
As a brand, you should be able to anticipate your customers’ needs or problems and take measures to address them before they happen or reoccur. Take for example in a hotel/lodge setting, it is important to identify and anticipate a guest’s requirements to enhance their experience.
For a business to be able to deliver proactive customer service, you must have a deep knowledge of your customer base and be aware of the customer journey. Different customers will have different needs.
With Mteja360, a business can develop an agenda that informs their strategy and the best ways to serve their customers in the future.
Providing great customer experience along with great customer service is the key to success for most businesses It’s not too good to be true, try it today, visit www.mteja.com and experience the convenience that is Mteja360!
Mteja360, Customer at the heart of your business.